Privacy Policy

Last updated: 02/09/2026

RoyaleGlaze ("we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or contact us.

We provide windows, doors, bi-folds and skyroofs to homeowners across the West Midlands.

1. Who We Are

RoyaleGlaze is the data controller responsible for your personal information.

Company Name: RoyaleGlaze
Address: 9 Church Street, Wednesfield, Wolverhampton, England, WV111SR
Email: hello@royaleglaze.co.uk
Telephone: +44 7733 840106

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. What Information We Collect

When you submit an enquiry through our website contact form, we collect:

Your name
Your mobile or telephone number
Your email address

We only collect the personal information necessary to respond to your enquiry and communicate with you about our products and services.

3. How We Collect Your Information

We collect your personal information when you voluntarily submit it through our website contact form.

Our website is built and hosted using Wix. Information submitted through our contact forms may be processed and stored using Wix's systems.

4. How We Use Your Information

We use the information you provide to:

Respond to your enquiry
Contact you about your request
Provide information about our windows, doors, bi-folds and skyroofs
Provide quotations or arrange consultations where requested
Communicate with you regarding our products and services

We will not sell your personal information to third parties.

5. Our Lawful Basis for Processing Your Information

Under UK GDPR, we process your personal information because it is necessary for our legitimate interests in responding to customer enquiries and providing information about our products and services.

Where you request a quotation or take steps towards purchasing our products or services, we may also process your information where necessary to take steps towards entering into a contract with you.

Where we rely on your consent for a specific purpose, you may withdraw your consent at any time.

6. How We Store Your Information

Information submitted through our website contact form is stored securely through Wix and may also be held within our business systems for the purpose of managing and responding to enquiries.

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

7. Who We Share Your Information With

We do not sell, rent or trade your personal information.

We may share your information with trusted service providers where necessary to operate our website and business, including Wix, which provides our website hosting and contact form services.

We may also share information where required by law or necessary to protect our legal rights.

8. International Data Transfers

Some of our service providers, including Wix, may process personal information outside the United Kingdom.

Where this happens, appropriate safeguards will be used to ensure your personal information remains protected in accordance with applicable UK data protection laws.

9. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary to respond to your enquiry, manage our relationship with you and meet any legal or business requirements.

When your information is no longer required, we will securely delete or anonymise it.

10. Your Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information in certain circumstances
Object to or restrict how we process your information
Request a copy of your information in a portable format where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@royaleglaze.co.uk

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

12. Cookies

Our website may use cookies and similar technologies to help the website function properly and improve user experience.

Where required, we will ask for your consent before placing non-essential cookies on your device. Please see our Cookie Policy for further information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

RoyaleGlaze
9 Church Street, Wednesfield, Wolverhampton, England, WV111SR
Email: hello@royaleglaze.co.uk
Telephone: +44 7733 840106